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How to make a claim on your cover

Australian Seniors Insurance Agency understands how difficult it can be to face the loss of a loved one, and how challenging it can be to start making funeral plans and finalising unpaid expenses at this difficult and emotional time. That’s why the benefit is paid when we receive the completed claim documents, without any unnecessary delay. Accidental Death claims will be paid as soon as proof of Accidental Death is received.

To make a claim, just follow these simple steps:

  1. If you are a beneficiary or family member of the deceased, call us on 1300 737 697, email us at service@seniors.com.au or write to Australian Seniors Policy Services, PO Box 6728, Baulkham Hills NSW 2153.

    We will provide you with a Claims Booklet once we’ve been notified of the claim.

  2. Collate these completed forms and documents:

    • Claim Form
    • A certified copy of evidence of death (e.g. Death Certificate or a certified Coroner’s Report or certified Doctor’s/Hospital Report)
    • A certified copy of evidence of deceased’s age (e.g. Birth Certificate, Passport, Driver’s Licence)
    • A certified copy of proof of your identity (e.g. Passport, Driver’s Licence, Bank Card, Medicare Card [if both parties are listed])
    • A certified copy of proof of your relationship to the deceased (e.g. Marriage Certificate, Medicare Card [if both parties are listed])
    • The original Policy Document and Policy Schedule
    • If you would like the benefit amount paid directly into a bank account, you can also include a completed Direct Credit Authority
  3. Mail the forms and documents as soon as possible to:

    Australian Seniors Policy Services
    PO Box 6728
    Baulkham Hills NSW 2153

Australian Seniors Insurance Agency

Call 1300 145 532
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